DEPARTMENT OF LABOUR
Complaint Management System

The system is a modern web-based solution designed to streamline and digitize the public complaints process. Previously, placing and managing complaints was a manual, time-consuming task for both the public and department staff. With the introduction of this system, the workload has been significantly reduced, enabling faster and more efficient service delivery.
Key features include:

• Online Complaint Submission: Members of the public can lodge complaints online from any location, selecting the specific type of complaint relevant to their issue.

• Real-Time Tracking: Complainants receive email and SMS acknowledgements and can track the progress of their complaints throughout the resolution process.

• Multi-Language Support: The platform is accessible in Sinhala, Tamil, and English, ensuring inclusivity for all users.

• Anonymous Submissions: The system allows for anonymous complaints, encouraging greater accessibility and transparency.

• Staff Workflow Tools: Department staff can view, transfer, and search complaints across departments, ensuring each case is handled by the appropriate team.

• Comprehensive Reporting: Staff can generate detailed reports to inform decision-making and monitor trends in public grievances.

By digitizing the complaints process, the Department of Labour has improved accessibility, reduced processing times, and empowered both the public and staff with real-time information and robust reporting tools.

HNB ASSURANCE
ERP system for commission processing

A web-based solution designed to meet specific customer requirements, the system has been developed to integrate with, and complement the organization’s existing payroll system allowing accurate calculation of commissions earned by the insurance agents. Being a hosted solution, it is easily accessible by all agents in the field as well as office-based human resource management.

NATIONAL POLICE COMMISSION
Complaint management solution

The Public Complaint Management System (PCMS) application has been developed for the public complaint management division (PCID) of the National Police Commission (NPC) as a web-based front interface for accepting general public complaints and processing. Once the complaint is lodged, authorized officials can access the system during various stages of the complaint investigation and perform their role in the process.

CEYLON TRAFFIC

Ceylon Traffic is a comprehensive solution for Radio and TV stations to manage their commercial traffic and scheduling. The program has been built to seamlessly integrate with third party applications including Djay Pro and accounting platforms such as Quickbooks and Myob. Amongst its many features includes an in-built reporting engine allowing users to customise data, assign targets and undertake revenue tracking and sales monitoring. Other features include:

• Mobile application for marketing executives for managing performance

• Workflow approval processes

• Time slots and rates for commercials

• 3rd party integration of finance modules to facilitate payments and radio automation software

• Performance reporting (transmission, revenue, errors)